Products shipped by Lorinser North America are shipped either from our California or Texas Facilities direct to you. In some cases certain items are shipped directly from Lorinser Germany directly to your door in order to save on shipping costs and time.
Regardless of where the product is shipped from the price shown on the online stores includes the price of the item and all taxes and tariffs. In the case that a part of your order is shipped directly from Germany to cut down on time or shipping costs all tariffs, international taxes and clearance/ broker fees are included in the price and get billed directly to Lorinser North America and not you the buyer.
If the item is large, heavy or irregular size we will only list the product price (taxes and tariffs included), but not the shipping cost. Once you place your order we will review the order and provide you with some shipping options and ETA. We utilize a number of shipping companies and do our best to provide you with very competitive shipping costs. Once shipping options are calculated we will contact you (within 24-72 hours) directly with shipping options.
Once you select the best shipping option for you we will then send you a separate shipping invoice. Upon payment the product will be promptly shipped out to you. If you are having it installed at either one of our locations please let us know and we can have the item(s) shipped directly to us and held for you.
If for some reason you decide that the shipping cost is more than you would like to spend then we will promptly cancel your order and refund any and all monies due.
As always if you have any questions at all please do not hesitate to contact us directly.
Additional Shipping Information
All items shipped by Lorinser Germany or Lorinser North America are properly packaged and protected; therefore, damage in transit is the responsibility of the carrier. If a package appears damaged when you receive it, indicate the condition of the package on your receipt from the carrier. If damage is discovered upon opening the package, notify the carrier and Lorinser North America immediately. Damage claims are handled through the carrier. Be sure to retain packing materials for carrier inspection.
Claims for missing items or error in shipment must be reported within 7 days of order receipt.
International Orders
Lorinser North America ships internationally. Due to the fact that we currently ship to over 100 countries it is at times difficult to estimate the exact shipping amount. We do our best to provide an accurate shipping quote, but actual shipping costs may vary. If the costs are substantially higher than we collected we will contact you with the revised shipping total. You will then have a choice of paying the additional fees or if you choose we will promptly issue you a full refund and cancel the transaction.
If you are placing an order from outside the continental United States, please contact us directly for a shipping quote. Our shop phone number is 512-982-9393.
However, we understand the most cost-effective means of communication for customers abroad is e-mail. Feel free to drop us a line at info@lorinsernorthamerica.com.
Please note, international orders may take up to 72 hours to be processed. If you have any questions regarding your shipping costs, please contact us directly at for a review of your shipping costs. If your order consists of more than 3 items please contact us for reduced shipping costs. Please note that for some international orders a reduction of shipping costs, due to package size or necessary insurance, may or may not apply but Lorinser North American will help with these additional costs if possible.
Your order may take up to 7-10 business days to ship from the date you placed your order.
Customs and Duties Fees
Lorinser products are manufactured in Europe and shipped directly from the manufacturer to the customer’s designated location. The purchase price includes only the cost of the products and applicable shipping fees. Lorinser North America does not collect or prepay any customs duties, import taxes, tariffs, or clearance fees.
Due to international trade regulations and government-imposed tariffs, additional duties, taxes, or fees may be assessed by customs authorities at the time of delivery. These charges are determined by the destination country’s customs agency and are beyond our control. The customer is solely responsible for paying any such fees required to release the shipment.
Failure to pay applicable customs charges may result in the shipment being returned, abandoned, or disposed of by customs or the carrier. In such cases, all related costs will be charged to the original purchaser, and no refunds will be issued.
Regardless of where the product is shipped from the price shown on the online stores includes the price of the item and all taxes and tariffs. In the case that a part of your order is shipped directly from Germany to cut down on time or shipping costs all tariffs, international taxes and clearance/ broker fees are included in the price and get billed directly to Lorinser North America and not you the buyer.
If the item is large, heavy or irregular size we will only list the product price (taxes and tariffs included), but not the shipping cost. Once you place your order we will review the order and provide you with some shipping options and ETA. We utilize a number of shipping companies and do our best to provide you with very competitive shipping costs. Once shipping options are calculated we will contact you (within 24-72 hours) directly with shipping options.
Once you select the best shipping option for you we will then send you a separate shipping invoice. Upon payment the product will be promptly shipped out to you. If you are having it installed at either one of our locations please let us know and we can have the item(s) shipped directly to us and held for you.
If for some reason you decide that the shipping cost is more than you would like to spend then we will promptly cancel your order and refund any and all monies due.
As always if you have any questions at all please do not hesitate to contact us directly.
Additional Shipping Information
All items shipped by Lorinser Germany or Lorinser North America are properly packaged and protected; therefore, damage in transit is the responsibility of the carrier. If a package appears damaged when you receive it, indicate the condition of the package on your receipt from the carrier. If damage is discovered upon opening the package, notify the carrier and Lorinser North America immediately. Damage claims are handled through the carrier. Be sure to retain packing materials for carrier inspection.
Claims for missing items or error in shipment must be reported within 7 days of order receipt.
International Orders
Lorinser North America ships internationally. Due to the fact that we currently ship to over 100 countries it is at times difficult to estimate the exact shipping amount. We do our best to provide an accurate shipping quote, but actual shipping costs may vary. If the costs are substantially higher than we collected we will contact you with the revised shipping total. You will then have a choice of paying the additional fees or if you choose we will promptly issue you a full refund and cancel the transaction.
If you are placing an order from outside the continental United States, please contact us directly for a shipping quote. Our shop phone number is 512-982-9393.
However, we understand the most cost-effective means of communication for customers abroad is e-mail. Feel free to drop us a line at info@lorinsernorthamerica.com.
Please note, international orders may take up to 72 hours to be processed. If you have any questions regarding your shipping costs, please contact us directly at for a review of your shipping costs. If your order consists of more than 3 items please contact us for reduced shipping costs. Please note that for some international orders a reduction of shipping costs, due to package size or necessary insurance, may or may not apply but Lorinser North American will help with these additional costs if possible.
Your order may take up to 7-10 business days to ship from the date you placed your order.
Customs and Duties Fees
Lorinser products are manufactured in Europe and shipped directly from the manufacturer to the customer’s designated location. The purchase price includes only the cost of the products and applicable shipping fees. Lorinser North America does not collect or prepay any customs duties, import taxes, tariffs, or clearance fees.
Due to international trade regulations and government-imposed tariffs, additional duties, taxes, or fees may be assessed by customs authorities at the time of delivery. These charges are determined by the destination country’s customs agency and are beyond our control. The customer is solely responsible for paying any such fees required to release the shipment.
Failure to pay applicable customs charges may result in the shipment being returned, abandoned, or disposed of by customs or the carrier. In such cases, all related costs will be charged to the original purchaser, and no refunds will be issued.
